PPP Forgiveness, Repayment and Servicing
US Small Business Administration (SBA)
Paycheck Protection Program
Important Notice: Remain diligent when receiving communications regarding forgiveness assistance or demands from any source claiming to represent the US Small Business Administration, Cross River Bank, Cross River Bank's partners, or any third party. Please carefully review the forgiveness instructions below and avoid responding to any outside solicitations, which could represent attempts from scammers using publicly available borrower information. Cross River has only approved the servicers listed on this webpage. If you have any questions or concerns about a forgiveness or repayment communication received related to your PPP loan, please confirm that the communication received matches the information listed below.
Cross River Bank cannot accept any physical loan forgiveness applications directly. Please find helpful information below to determine how you can proceed with forgiveness for your PPP loan.
For PPP Loans Received in 2021:
We are partnering with Scratch for all loan servicing of your PPP loan. From their online portal, you can set up your account, apply for loan forgiveness or pay down your loan if you're unable to receive forgiveness. If you have not received your welcome email from Scratch or have general questions about PPP loan servicing, please reach out to their support team directly for assistance at support@scratch.fi or 844-727-2684.
For PPP Loans Received in 2020:
Please find your loan servicer information below.
Please do not send any PPP forgiveness applications or funds directly to Cross River.
Ongoing community support
Cross River hosted and participated in community events designed to promote financial literacy and share information about available resources. We are proud to have donated hundreds of thousands of pieces of PPE and hundreds of meals to hospitals and medical workers on the frontlines since the start of the COVID-19 pandemic.
A lasting impact
Cross River Bank is proud to serve as one of the top PPP lenders in the country, reaching more than 375,000 businesses. With an average loan size below $25,000, we have supported the most vulnerable small businesses in our communities.
