How can we help?
Find your partner’s support contact
IMPORTANT! Cross River cannot provide support for products serviced by our partners. Use the lookup tool below to find your partner's direct contact information.
Select your Cross River partner
Select your Cross River partner by typing the brand name on your account, card or loan:
X Money
(888) 606-9669
support@x.com
Online support only
Contact X Money directly for all account questions. Cross River is unable to assist with X Money account inquiries.
Upstart
Support: 855-438-8778
Auto servicing: 650-459-3626
support@upstart.com
Mon-Fri, 9am-9pm ET; Sat 9am-6pm ET
Checks:
UPS(*Make new*)
Upstart Network PO BOX 849903 LOS ANGELES, California, 90084-9903
HQ:
220 Park Road, Suite 500, Burlingame, California 94010
Contact Upstart directly for all personal loan questions. Cross River is unable to assist with Upstart account inquiries.
Upgrade
Loans: 844-319-1523
Deposit Accounts:
844-319-3909
844-899-9931
support@upgrade.com
Mon-Fri, 6am-6pm PT
UPS (Upgrade - CHECKS/AUTO)
Upgrade, Inc., 2 N Central Ave, Floor 10, Phoenix, AZ 85004
Formerly/temporarily: UPS (Upgrade NEW)
Upgrade, Inc., Attn: Batching Dept. [lbx#452210] 530 W Alameda Dr., Suite 105, TEMPE, AZ 852822032 US
Contact Upgrade directly for all loan and card questions. Cross River is unable to assist with Upgrade account inquiries.
Sunlight Financial
877-536-0661
Mon-Fri, 9am-6pm ET
PO BOX 679220
Dallas, TX 75267-9220
(Launch)
Contact Sunlight Financial directly for all solar loan questions. Cross River is unable to assist with Sunlight account inquiries.
Momnt Technologies
855-943-3485
support@momnt.com
Mon-Fri, 9am-5pm ET
4 Concourse Pky
suite 150
Sandy Springs GA, 30328
Contact Momnt directly for all loan questions. Cross River is unable to assist with Momnt account inquiries.
Turbo Tax / Intuit
TT 5DE Support (USE THIS MOSTLY): 800-335-9612
Check Verification (only for bank/check cashing place, not customers): 800-780-9247
General Intuit Support: 800-446-8848
support@intuit.com
Mon-Fri, 8am-10pm ET
Contact Intuit/TurboTax directly for all account questions. Cross River is unable to assist with Intuit account inquiries.
Current
Contact Current directly for all debit card and bank account questions. Cross River is unable to assist with Current account inquiries.
Coinbase
support@coinbase.com
24/7 online
Coinbase, 100 Pine Street, San Francisco, CA 94111
Coinbase offers online and in-app support. Cross River is unable to assist with Coinbase account inquiries.
Best Egg
844-825-2608
Mon-Fri, 8am-8pm ET
Best Egg
PO Box 207865
Dallas, TX 75320
Contact Best Egg directly for all personal loan questions. Cross River is unable to assist with Best Egg account inquiries.
Affirm
Mon-Fri, 9am-9pm ET
Affirm, Inc., 650 California
St, Fl 12, San Francisco,
CA 94108
For all Affirm loan and payment questions, contact Affirm directly. Cross River is unable to assist with Affirm account inquiries.
Common questions
Before reaching out, check if your question is answered below. Click any question to expand the answer.
How do I contact support for my credit card, debit card, or loan?
Why does my credit card or loan say "Cross River Bank" on it?
Can Cross River help me with a dispute, payment issue, or account question?
My partner's support team isn't helping. Can Cross River intervene?
Still need help? Contact Cross River
If you’ve already reached out to your Cross River partner and the issue remains unresolved, we can try to get you to the right place:
Please include the following details in the form below (last form field “Details”):
- Who you spoke with at your partner
- The phone number you called
- A brief explanation of your issue (do not share account or social security numbers)
- The best way to reach you (phone or email)
Direct Cross River customer support
Choose the support option that best fits your needs:
Branch customers
Teaneck, NJ
885 Teaneck Road, NJ 07666
Phone: (201) 808-7000
Wilmington, DE
1000 N West Street, Suite LL002
Phone: (302) 201-1980
Hours:
Mon–Thu: 9am–6pm | Fri: 9am–3pm | Sat–Sun: Closed
Commercial Banking & Fintech Partners
Account & Relationship Support
Contact your relationship manager directly for all account-related questions, service requests, and strategic discussions.
Developer & Technical Support
Submit a ticket: crossriver.service-now.com/csm
API docs: docs.crossriver.com
Submit a support request
Complete the form below and our team will respond as soon as possible.
Submit a support request
Complete the form below and our team will respond within 1 business day.
Looking to partner with Cross River? Submit through our dedicated Contact Sales page.